Privacy Policy Fix N Done

When you request a diagnostic visit, schedule an appliance repair, or contact Fix N Done via phone, WhatsApp, or our online booking portal, we collect only the necessary information required to fulfill our doorstep service accurately across Dubai.

• Personal & Contact Identifiers: Your full name, active phone/mobile number, and email address.
• Service Location: Your residential community (e.g., Dubai Marina, Downtown, Palm Jumeirah, JVC), building name, and apartment/villa number for mobile van dispatch.
• Appliance Details: Appliance type (washer, fridge, oven, dishwasher, stove), brand name, model series, and description of the observed defect or error code.
• Service History: Invoices, diagnostic logs, replacement part serials, and warranty records.

We process your information strictly to provide prompt, reliable, and high-quality appliance repair solutions. We utilize your data for the following operational purposes:

• Coordinating rapid 30-to-60-minute dispatch of certified technicians to your doorstep in Dubai.
• Providing clear upfront quotations, diagnostic explanations, and digital repair invoices.
• Managing post-service 100% Quality Assurance warranty coverage on installed OEM components.
• Sending automated appointment confirmations, technician arrival ETA updates, and customer satisfaction follow-ups.

We implement strict technical and organizational safeguards to ensure that your private information remains protected against unauthorized access, loss, or alteration.

All data submitted through FixNDone.com is transmitted using end-to-end 256-bit SSL (Secure Sockets Layer) encryption protocols. Access to customer contact information and addresses is strictly restricted to authorized dispatchers and assigned service technicians on duty.

We hold your privacy in the highest regard. Fix N Done does not sell, rent, trade, or monetize customer personal records or contact details to third-party advertisers, data brokers, or marketing networks under any circumstance.

Information is only shared under strictly controlled circumstances when required by applicable UAE legal authorities or to process secure digital payment transactions upon customer request.

Our website utilizes standard, lightweight analytical cookies to understand user browsing behavior, monitor page loading speeds, and optimize user experience across mobile and desktop devices. You can choose to disable cookies through your browser settings without affecting the core booking functionality.

Under UAE Data Protection regulations, you hold full rights to access, modify, update, or request the deletion of your personal records stored within our repair management database at any time.

If you have any questions or data access requests, feel free to reach out directly to our compliance and customer care desk: